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Help Desk - IT Support Technician

Creation Date February 8, 2010

Company Name Confidential

Category Microsoft Help Desk Technician

Short Description
Help Desk agents to take incoming calls on the helpdesk. Provides day-to-day customer contact; actively seeks resolution to customer problems with designated product/service lines. Interfaces with technical and customer service personnel to determine exact nature of problem: implements remedial procedures. Ability to resolve customer inquiries. Ability to maintain log of customer inquiries/concerns. Ability to follow procedural guidelines to respond to and/or research customer questions.
Information

Country Canada

Province Ontario-Ottawa Region

Type of Contract Permanent

Salary Range CA$ 40,001-50,000